If an office employee or a user working remotely does not have sufficient knowledge in the field of pairing multifunction devices, solving the problem with printing settings can be problematic. To quickly cope with a difficult task, you should refer to the instructions of the printing apparatus or use the help of Internet resources.
No print after refill
If the HP printer refuses to print the required amount of documents when the cartridge is refilled, this causes the user to be very perplexed.
Moreover, there are also frequent situations when an inkjet or laser printer stubbornly does not want to copy the necessary information to paper media.
When the peripheral device does not print, a failure can be caused by a series of hardware or software failures . The first include:
- lack of ink, toner in the cartridge;
- disruption of one of the devices;
- incorrect cable connections;
- mechanical damage to office equipment.
It is also possible that paper is jammed inside the printer mechanism .
Software problems include:
- failure in printer firmware;
- malfunctions in the operating system of a computer, laptop;
- outdated or incorrectly selected software;
- incorrect settings of the required functions inside the PC.
The lack of required pairing is handled differently. It happens that you just need to carefully check the network cable - whether it is plugged into an outlet, and also make sure the USB cable is securely connected and reconnect . In some cases, this is enough for office equipment to work.
Often, printing is not possible due to a faulty print head. In this embodiment, the fixture needs to be replaced. If office equipment shows an empty cartridge, it must be refilled with ink or toner , depending on the specifics of the device. After replacing or refilling, the printer usually starts functioning.
In certain situations, the problems are specific , when inexperienced users are simply at a loss as to what to do. For example, after installing the printer, the indicator blinks or the computer does not see office equipment at all. This is possible if the peripheral device is connected via a USB cable. When pairing is done over a network using Wi-Fi, other problems may occur.
Very often, peripheral device malfunctions are caused by the use of used cartridges . With the help of new printheads, users try to print PDF files and other documents on plain paper. In this case, to guarantee reliable operation of office equipment, it is necessary to use original cartridges and consumables.
Checking the operation of the printing device from a laptop or computer is very simple. If all the wires are correctly connected to the printer, the office equipment indicator lights up in green, and a characteristic icon appears in the PC tray, so the pairing is configured. Now the user needs to print a test page.
If the device’s readiness is not fulfilled, you must force install the software (from the supplied disk or find the required driver on the Internet) and restart the PC after installation. Activate the "Control Panel", in the "Devices and Printers" tab, click "Add Device" and select the model of office equipment. You can also take advantage of the "Wizard" by activating the "Add Printer".
Problems with connection
It often happens when the pairing of office equipment and a personal computer is performed incorrectly . If the printer does not work, you should start looking for possible problems from this point.
Algorithm of actions:
- check the presence of voltage in the network and plug the power cord into a power outlet (preferably in a power strip);
- connect a laptop and a printing device using a new USB cable or any suitable for use;
- reconnect both devices using a USB cable, but to other ports.
If the cable and ports are functioning properly, the office equipment icon should appear in the tray. You can also verify the identification of the printer by the operating system by going to the “Device Manager”. Among the designations of network adapters, hard drives, mice, keyboards, you need to find the corresponding line.
If we are talking about a wireless connection, you need to check the availability of a Wi-Fi network and the possibility of data transfer using this method. Not every printer model has the option of accepting documents, images for printing using the above method. Therefore, such an important nuance should also be taken into account.
Detailed information about the incorporated functionality of office equipment is indicated in the instructions.
Software problems are far from uncommon. They are found in both new and obsolete models of printing devices, when you cannot complete the setup for copying documents. Among other things, the user can download incompatible software to the laptop, which will not affect the activation of office equipment and the laptop.
Typically, malfunctions are indicated by an exclamation or question mark.
Modern printer models are easily detected by a computer. If the pairing via wires is correct, the peripheral device will be detected, but, of course, will not function without the availability of software. To configure the printer and start printing, you will need to download and install the driver.
If the printing machine, after proper connection, did not offer to install the driver in the operating system, you will have to do the necessary work yourself, forcibly. There are 3 common ways to install the driver in the OS:
- Go to the "Device Manager" and in the line "Printer" with the right mouse button, open and select "Update driver".
- Download to the desktop a special program for downloading and updating software, for example, Driver Booster. Install on your computer, run and follow the instructions.
- Find software over the Internet. To do this, enter the required query in the browser search - the printer model, then download the necessary software from the official website.
For inexperienced users, the second option is considered the best solution. Even if the driver fails, reinstalling the software will eliminate the problem . When everything is ready, you can try to print the document in the queue from Word.
Does not see black paint
If the user is faced with just such a problem, in this case, possible reasons may be:
- the printhead is out of order;
- dye dried in nozzles;
- the paint inside the case is dry or missing;
- the contact group is clogged;
- the transparent film is not removed from the working surface (in new cartridges).
In certain models of printing apparatuses, an option is provided through which the user learns about running out of consumables . The printer will inform him of this.
In some cases, if non-original ink is used, the printer may report a lack of dye, but will not block the function . If such messages bother you, you need to open "Office Equipment Properties", go to the "Ports" tab, disable the "Allow Two-Way Data Exchange" option and continue working.
Often the printer is used 1-2 times a month to print 3-4 pages, which negatively affects the nozzles. The ink in the cartridge gradually dries, and it can be difficult to resume printing. To effectively clean the working surface of the nozzles, you will need to use special tools, because regular cleaning will not help.
To clean the nozzles, the cartridge must be lowered for a day in a container with distilled water, but with the condition that only the nozzles remain immersed in the liquid.
You can use paper towels to clean the contact group.
If the printer still refuses to print with the correct connection and the presence of the necessary driver in the operating system, it is likely that the chip has failed. In this case, you will have to buy a new cartridge.
Before activating the HP Laser or Inkjet Printer, read the user manual carefully. You need to connect as described in the instructions. Do not use cables of dubious quality, install software downloaded from a trusted site.
If a disk is supplied in the box, you should load the driver from this optical drive. In the process, it is worth using the consumables recommended by the manufacturer - paper, paint, toner. If the printer is not detected, you need to use the settings in the operating system, in particular, the “Connection Wizard” function.
Most of the problems why the printer does not print are easily solved. Usually, users independently cope with situations that have arisen - they carefully re-read the instructions for office equipment, install the necessary software, connect the USB cable to another port, perform settings in the operating system, and change the cartridge. There is nothing complicated here, and if you devote enough time to the issue, the printing device will certainly work.
A more detailed overview of resolving the reasons why the HP printer does not print is presented in the following video: